The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations. And we also check our email regularly in order to offer prompt call-backs. When you call in, you’ll rarely have to wait before speaking to a representative. That’s because Chillblast only employs PC experts – even for customer service positions. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan.
We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.īut doesn’t mean competition wasn’t intense. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards.
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